Experience Reports

The following lines were sent to us by cared-for relatives. We publish them unchanged and anonymously upon request. If you would also like to describe your experiences with the Hochtaunus palliative team, you are very welcome to do so via this form in the attachment.

Dear palliative care team, now that my late husband has been buried, I would like to take the time to thank you. I would like to thank you very much for the professional competence and the empathy that you all showed us. Every single member of staff was always friendly and sensitive in conversation. You have made a significant contribution to ensuring that my husband and I felt safe and that the last weeks and days of our lives ended with dignity. Your facility is a huge asset. I would like to support you with a small donation so that your work can continue to be available to terminally ill people.

Anonym

Ladies and Gentlemen, I would like to take this opportunity to thank you very much for the support and help you all gave my wife up to the last hour and also me during this difficult time. We very much appreciated the careful, calm, even compassionate way in which you treated and dealt with my sick wife, and you did not make me feel alone in coping with the tasks. Thank you all very much!

Anonym

Dear palliative care team, I would like to take this opportunity to thank you once again for the caring care you gave my husband. Without your help, I could never have made it possible for him to be at home until the end. The round-the-clock availability was very important and reassuring. I will immediately comply with his wish to express my gratitude in the form of a donation in the New Year. I wish the entire team a Merry Christmas and a Happy New Year, much strength for the work in 2020!

Anonym

Dear palliative team, thank you very much for the care of my husband/our father. You were always there for us when we didn't know what to do. We would especially like to thank Mr N. for supporting us during the night .... There are many great people - you are one of them! THANK YOU!

Anonym

Dear Palliative Team Hochtaunus, I would like to thank you for your great work, also on behalf of my brother. You were always there for my father during this difficult time. No matter which staff member, everyone was always very empathetic and compassionate during the home visits. Even when we needed medication and I called: everything was delivered immediately. There was never any need to follow up on anything. I am really very happy to have had you all by my and my father's side. Even on the night he died, which I was always afraid of, your staff was once again on hand. That made me feel relieved and taken care of. Now I have to come to terms with everything, but I can cope with that too. It's nice that there are people like you. Thank you very much and all the best for the team!

Anonym

Dear Palliative Care Team, One month after the death of my wife, I think I have gained enough distance and, above all, found the necessary time to write you a letter of thanks. My family and I would like to thank you for the professional and loving care you gave my wife until her last hour. In this day and age, it is not self-evident that there are people who provide such help to other people on their last journey at any time of the day or night. Many thanks for this. But thank you also for the attention and the speech that you have given us as a family. It was always informative and at the same time comforting to have a conversation with you - no matter which staff member. Thank you so much for taking the time to do this. It is comforting to know that there are people who, without looking at the clock and thinking of their profit, show such affection to dying people. We hope for you and the people who need it that you will be able to carry on your work in this way for a long time to come. To make it a little easier for you to carry out your work, we have transferred an amount X to your donation account.

Anonym

After my dear wife unfortunately passed away from cancer, I would like to take this opportunity to say a belated, heartfelt "thank you". Thank you for the sensitive and loving care and treatments of my wife during her illness. I too always felt at ease during and after your visits and with your advice and had a good feeling afterwards. At first, we were both sceptical about you and your team at the beginning of our encounter, but it very quickly became apparent what a positive companion you were to provide us with. We got to know almost all of your staff - we gladly accepted every tip and thus experienced the necessary help in some form. The efforts on your part were very great, even on the day of death we experienced unprecedented support and help. We had promised my wife to leave her at home - it was her wish not to die in the hospice - I know now, without all of you this would not have been possible. I am glad that she was allowed to experience the end at home as she wished and that I was with her until her last breath and held her - although I prayed to our Lord God, after her very bad condition, that he should redeem her and take her in. Actually, we still had so many plans together - it just wasn't meant to be.

Anonym

When my wife and I were diagnosed with "incurable", it was a trigger that changed our lives once again, although we had never given up hope that the time we had left would last as long as possible. ...., there was a growing awareness that the road would not be so long, especially as my wife became weaker and weaker and everything that had been dear to her and brought her joy before had little meaning now. During her first visit, conversation was still quite possible, but this deteriorated greatly and you then very quickly provided the necessary aids. Especially during this time, you were a great human and medical help, which made it possible for my wife to spend her last days reasonably free of pain. I would like to thank you very, very much for this and especially for your support during the night of my wife's death. Only with your help and that of the nursing service was it possible for my wife to spend her last days at home and also to die here. Thank you very much again for your work and best wishes for your blessed work.

Anonym

We would like to thank you very much for your great support during the approx. last four weeks that my mother was able to spend at home. Without your support, we would not have been able to carry out my mother's companionship with the calm and level-headedness that was now the case, and I always had the feeling that my mother felt what then gave her peace herself. It distinguishes you all that you are good listeners and that you care. Thank you very much for that! Thank you for always responding so patiently to my calls. Thank you for your support on the day of her death. So we could keep my mother there for 2 more days and say goodbye.

Anonym

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