The following comments were sent to us by caring family and friends. We publish them unchanged and anonymously as requested. If you would like to share your experiences with the Palliative Care Team Hochtaunus, you are very welcome to do so via the attached form .
Dear Palliative Care Team, In the past year, I had the privilege of accompanying my lovely neighbor on her final journey. We had known each other for over 30 years, shared many experiences, and developed a special friendship. Sadly, her life came to an end due to illness. Shortly before that, I had the opportunity to experience the support of your palliative care service. These were very special moments for me. I can hardly put my experience into words. In addition to immediate help, such as phone calls with pharmacies or the uncomplicated provision of medication, your patience with many questions that arose, the written guidance, and the way you handle people in this special situation were outstanding. For that, I want to say a heartfelt THANK YOU. For the upcoming holidays, I wish you sufficient rest, the possibility to switch off, and many shining moments. Kind regards.
Dear Palliative Team Hochtaunus, I would like to thank you all for the incredibly valuable support during the last 5 weeks. I am very grateful to have been able to care for my husband at home in his familiar surroundings until his death, but I am very aware that I could not have done this without your help. My special thanks go - particularly - to Ms. Marcos and Mr. Nolte, who facilitated my husband's final journey and thereby enabled him to pass away peacefully. For me, you were my rocks during a turbulent time. THANK YOU
Dear Palliative Care Team, A month after the death of my wife, I feel that I have gained enough distance and, above all, found the necessary time to write you a letter of gratitude. My family and I would like to thank you for the professional and loving care that you provided to my wife until her last moments. It is not self-evident in today's world that there are people who offer such help to others, at any time of the day or night, on their final journey. Thank you so much for this. We would also like to thank you for the attention and care that you gave to us as a family. It was always informative and comforting to speak with members of your team. Thank you for taking the time to do this. It is comforting to know that there are people who offer such affection to dying people without looking at the clock or thinking about their own profit. We hope that you will be able to continue your work in this way for a long time to come, for the benefit of yourselves and for the benefit of the people who need it. To make your work a little easier, we have transferred an amount of X to your donation account.
Dear Palliative Team Hochtaunus, I would like to thank you for your great work, also on behalf of my brother. You were always there for my father during this difficult time. No matter which staff member, everyone was always very empathetic and compassionate during the home visits. Even when we needed medication and I called: everything was delivered immediately. There was never any need to follow up on anything. I am really very happy to have had you all by my and my father's side. Even on the night he died, which I was always afraid of, your staff was once again on hand. That made me feel relieved and taken care of. Now I have to come to terms with everything, but I can cope with that too. It's nice that there are people like you. Thank you very much and all the best for the team!
After my dear wife unfortunately passed away from cancer, I would like to take this opportunity to say a belated, heartfelt "thank you". Thank you for the sensitive and loving care and treatments of my wife during her illness. I too always felt at ease during and after your visits and with your advice and had a good feeling afterwards. At first, we were both sceptical about you and your team at the beginning of our encounter, but it very quickly became apparent what a positive companion you were to provide us with. We got to know almost all of your staff - we gladly accepted every tip and thus experienced the necessary help in some form. The efforts on your part were very great, even on the day of death we experienced unprecedented support and help. We had promised my wife to leave her at home - it was her wish not to die in the hospice - I know now, without all of you this would not have been possible. I am glad that she was allowed to experience the end at home as she wished and that I was with her until her last breath and held her - although I prayed to our Lord God, after her very bad condition, that he should redeem her and take her in. Actually, we still had so many plans together - it just wasn't meant to be.
Dear palliative care team, now that my late husband has been buried, I would like to take the time to thank you. I would like to thank you very much for the professional competence and the empathy that you all showed us. Every single member of staff was always friendly and sensitive in conversation. You have made a significant contribution to ensuring that my husband and I felt safe and that the last weeks and days of our lives ended with dignity. Your facility is a huge asset. I would like to support you with a small donation so that your work can continue to be available to terminally ill people.
When my wife and I were diagnosed with "incurable", it was a trigger that changed our lives once again, although we had never given up hope that the time we had left would last as long as possible. ...., there was a growing awareness that the road would not be so long, especially as my wife became weaker and weaker and everything that had been dear to her and brought her joy before had little meaning now. During her first visit, conversation was still quite possible, but this deteriorated greatly and you then very quickly provided the necessary aids. Especially during this time, you were a great human and medical help, which made it possible for my wife to spend her last days reasonably free of pain. I would like to thank you very, very much for this and especially for your support during the night of my wife's death. Only with your help and that of the nursing service was it possible for my wife to spend her last days at home and also to die here. Thank you very much again for your work and best wishes for your blessed work.
Ladies and Gentlemen, I would like to take this opportunity to thank you very much for the support and help you all gave my wife up to the last hour and also me during this difficult time. We very much appreciated the careful, calm, even compassionate way in which you treated and dealt with my sick wife, and you did not make me feel alone in coping with the tasks. Thank you all very much!
Dear palliative care team, I would like to take this opportunity to thank you once again for the caring care you gave my husband. Without your help, I could never have made it possible for him to be at home until the end. The round-the-clock availability was very important and reassuring. I will immediately comply with his wish to express my gratitude in the form of a donation in the New Year. I wish the entire team a Merry Christmas and a Happy New Year, much strength for the work in 2020!
We would like to thank you very much for your great support during the approx. last four weeks that my mother was able to spend at home. Without your support, we would not have been able to carry out my mother's companionship with the calm and level-headedness that was now the case, and I always had the feeling that my mother felt what then gave her peace herself. It distinguishes you all that you are good listeners and that you care. Thank you very much for that! Thank you for always responding so patiently to my calls. Thank you for your support on the day of her death. So we could keep my mother there for 2 more days and say goodbye.
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Sat - Sun: Emergencies only
Palliativteam Hochtaunus GmbH, Daimlerstraße 12,
61352 Bad Homburg